TRANSFORMING COMPLAINTS

In the Corentus Transforming Complaints Microtool you will:

• Learn how to recognize when someone (including yourself) is complaining.
• Gain the ability to resist from using the three common responses to complaints as they are typically not helpful and help shift others when they start to use one (or more) of these three common responses
• Learn how to transform complaints into actions or clear requests or if an action or clear request is not clearly understood — you will learn to to find the underlying want or need

In a nutshell, you will learn how to transform complaints from burdens to opportunities — a skill so needed in the world today.

Approximate completion time: less than 30 minutes
Engage via your computer or mobile with the TalentLMS app
Proven methods and processes used by high performing leaders and teams around the world.

With each microtool ecourse you will receive: 

• The Prerequisites, foundational resources including the famous Corentus Team Wheel and Accountability Framework used by organizations around the world. Look for a special email with access to this bonus prerequisite material. The system will take about an hour to send you this "Prerequisite Email".
  
  
• A Utility Pack, a printable .pdf document featuring key highlights and takeaways from this microtool -- an easy-to-use reference to keep at your fingertips.
  
  
• International Discussion Board, share experiences, unique perspectives, and ask questions with your fellow participants from around the world. 
  
  
• Certificate of Completion,  a formal acknowledgement of your accomplishment in successfully completing the course—helpful in highlighting your new knowledge and skills with employers, on your resume, within your Linkedin profile, and on social media.
  
  

Looking forward to you engaging with us. 
And, looking forward to you bringing this microtool -- Transforming Complaints -- into your world: with colleagues, family and friends.